2021 MACS Kickoff: Leadership for the New Normal
September 15 - 10:00 a.m. CST
What makes a good leader? Spend time with industry leaders as we discuss modern leadership principles, techniques and share stories of leadership successes and failures. The session will feature roundtable discussions in a speed-dating format of dialogue, networking, and collaboration.


Net Promoter Score (NPS) and Beyond – Cable Industry Best Practices
September 29 - 10:00 a.m. CST
How can Net Promoter Scores be used to attract new and retain customers, increase revenues, enhance services and improve your operations? In this session, a leading Net Promoter Score survey company will provide an overview of the Net Promoter Score system and the best practices and lessons learned from their cable industry clients. The presentation will be followed by a panel discussion with several MACTA member companies sharing how they have implemented and leveraged their NPS systems.


Better Than Before & How Are You Reaching Employees Today
October 13 - 10:00 a.m. CST
Better Than Before - There is no going back. We’ll discuss how changes made because of the pandemic are shaping the way we will operate going forward.
How Are You Reaching Employees Today - Three quick snapshots of how different companies are using training to keep employees educated, engaged, and prepared to do their jobs.

A New Frontier
October 27 - 10:00 a.m. CST
What to learn and what to fear : As we watch the adaptation and evolution of broadband access. We pause at this moment to touch upon the current space race (Kuiper, OneWeb, Starlink) and its potential to various up-and-coming terrestrial plays (5g, fixed.)

A Q&A with the 2021 Pathfinders & Awards Presentation
November 10 - 10:00 a.m. CST
Join us in honoring our 2021 Pathfinder inductees and a special Q&A session as well as the awards presentation for the 2021 MIDI and CSE awards.